Shipping

1. Processing and shipping of orders

  • Orders placed and paid before 4:00 PM are shipped the same day.

  • Orders placed after 4:00 PM are processed on the next working day.

  • Orders placed during the weekend or on public holidays are shipped on the next working day.

2. Delivery time

  • Netherlands: 1–2 working days after dispatch.
    The delivery time is indicative; delays at the carrier (such as PostNL or DHL) may affect the delivery date.

  • Belgium: 2–4 working days after dispatch.
    The delivery time is indicative; delays at the carrier (such as PostNL or DHL) may affect the delivery date.

  • Rocking chair: After your order we will contact you within 2 working days to schedule a delivery appointment.

3. Shipping costs

  • Within the Netherlands and Belgium: €5.95 per order.

  • Free shipping on orders over €100.

  • Other EU countries + Scandinavia: €9.95 per order.

Shipping costs are calculated automatically at checkout.

4. Shipping confirmation and tracking

Once your order has been dispatched, you will receive a shipping confirmation with a Track & Trace code by email, so you can follow your parcel.

5. Incorrect address or undeliverable parcel

Always check your address details carefully when placing an order.
Vouxx is not responsible for delayed or failed delivery due to an incorrect or incomplete address. We will of course do our utmost to resolve the issue first. Any additional shipping costs are in that case at the customer's expense.

6. Order not received

Have you not received your order within the expected delivery time?
Please contact us via the contact form on our website.
We will be happy to help you resolve the issue.

7. Damaged or missing items

Please inspect your order upon receipt. If an item is damaged or missing, report this within 48 hours via the contact form, email or WhatsApp stating your order number and any photos.