Privacy Policy & Disclaimer

Privacy Policy

1. Introduction

At Vouxx, we attach great importance to your privacy. We handle your personal data with care and in accordance with the General Data Protection Regulation (GDPR).
In this privacy policy we explain which data we collect, why we use this data and how we protect it.

2. Who is responsible for your data

Vouxx
Website: www.vouxx.nl
CoC number: 53333152 | VAT number: NL001909500B63

Contact: via the contact form on our website.

Vouxx is the data controller for the processing of your personal data as described in this privacy policy.

3. Which personal data we process

We process the following data when you use our website or place an order:

  • First and last name

  • Address details (billing and shipping address)

  • Phone number (optional)

  • Email address (for order confirmation and delivery)

  • Payment information (via a secure payment provider)

  • IP address and device data (for website analytics and security)

4. Purposes of data processing

We use your data exclusively for:

  • Processing and shipping your order.

  • Creating a customer account (if you choose to).

  • Sending order and shipping confirmations.

  • Improving our website and user experience.

  • Handling returns, complaints or questions via the contact form.

  • Legal obligations, such as tax administration.

5. Legal grounds for processing

The processing of personal data by Vouxx takes place on the basis of the following legal grounds:

  • Performance of an agreement: to process and deliver your order.

  • Legal obligation: to comply with administrative and tax regulations.

  • Consent: when you sign up for a newsletter or marketing communication.

  • Legitimate interest: for improving our services and securing our systems.

6. Sharing data with third parties

We only share your data with third parties when necessary to carry out our services, such as:

  • Payment providers (such as iDEAL, Klarna or PayPal) for secure payments.

  • Shipping partners for the delivery of your order.

  • IT and hosting partners for managing our website.
    These parties process your data only on our instructions and sign a processor agreement with Vouxx.

7. Retention period

We do not keep your personal data longer than necessary for the purpose for which it was collected.

  • Order data is kept for a maximum of 7 years in connection with legal administrative obligations.

  • Data for marketing purposes is kept until you withdraw your consent.

8. Cookies and tracking

Our website uses cookies to improve usability and to keep statistics.
You can delete or disable cookies via your browser settings.
Consult our Cookie Policy for more information about the use of cookies.

9. Your rights

You have the right to:

  • Request access to the data we hold about you.

  • Have incorrect data corrected.

  • Have data deleted ("right to be forgotten").

  • Object to processing for marketing purposes.

  • Withdraw your consent (e.g. for newsletters).

A request to exercise these rights can be submitted via the contact form on our website.

10. Security of personal data

Vouxx takes appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.
We only work with reliable partners and encrypt sensitive information wherever possible.

11. Changes to this privacy policy

Vouxx reserves the right to change this privacy policy. The most recent version is always available at www.vouxx.nl/privacybeleid.

12. Questions or complaints

Do you have questions about this privacy policy or about how we handle your data? Please contact us via the contact form on our website.

Disclaimer & Safety Warning Vouxx

1. General

The information on the Vouxx website and in the accompanying manuals is intended for general informational purposes only. Although Vouxx strives with the utmost care for the accuracy, quality and safety of its products and instructions, no rights can be derived from the information provided.

2. Safety when using Vouxx baby carriers

Babywearing is an intimate and responsible activity. For the safety of your child, it is essential that Vouxx products are used correctly:


Manual: Read the complete Vouxx manual before each use. Improper use or incorrect installation can lead to risk of falling or suffocation.


Clear airways: Always ensure that the baby's airways are unobstructed. The face must not be pressed against the wearer's fabric or body, and the chin must not rest on the chest (the 'two fingers' rule).


Supervision: Keep your baby under constant supervision when in the Vouxx baby carrier.


Wear and tear: Inspect the Vouxx baby carrier before each use for defects, such as loose seams, torn fabric or damaged buckles. Discontinue use immediately if any damage is found.

3. Use of Vouxx diaper bags

Vouxx diaper bags are designed for optimal convenience, but require careful use:


Tipping hazard: Take care when attaching a filled Vouxx diaper bag to a pram. Overloading can cause the pram to tip backwards.


Small parts: Keep loose accessories and small parts of the bag out of reach of children to prevent choking hazards.

4. Use of the Electric VOUXX Rocking Chair

By using the VOUXX electric rocking chair, you agree to the conditions and safety instructions below. VOUXX strives for the highest quality and safety, but the correct use of the product is the responsibility of the user.

VOUXX is not liable for indirect damage, consequential damage or damage to third-party property due to improper use of the chair or the (USB) connections.

5. Limitation of Liability

Vouxx is not liable for incidental, indirect or consequential damages resulting from improper use of our products, disregard of safety instructions or use of the product for purposes for which it is not intended. The use of Vouxx products is at the consumer's own risk, within the framework of statutory product liability. When using the baby carrier, please read the warnings and instructions carefully before use.

6. Medical Advice

The information provided by Vouxx (for example about the ergonomic sitting posture) is not intended as a substitute for medical advice. Does your child have specific medical conditions (such as hip dysplasia or breathing problems)? Then always consult a medical specialist before using Vouxx products.